The Shadow IT Department
Espen Andersen points me to this article about how advanced users build their own set of tools to be more effective. Tools that the central IT department at their place of work don't provide.
As Mr. Dr. Andersen points out, this is not exactly news, but I think the phenomenon accelerates right now. Because of powerful tools on the internet that tend to be more user friendly and effective than what the IT departments provide. And I think that Ben Worthen is spot on right here:
Users want IT to be responsive to their individual needs and to make them more productive. ...